Q1: What is a bill presenter?

A bill presenter, also called a check holder or payment folder, is a case used in restaurants, cafés, and hotels to present the bill to customers in a professional, discreet way.

Q2: Why do restaurants use bill presenters?

They ensure the payment process is private, organised, and on-brand, enhancing the customer experience.

Q3: What’s the difference between a bill presenter and a check holder?

They’re the same product, with “bill presenter” more common in Ireland/UK and “check holder” in the US.

Q4: What are guest check holders?

Guest check holders are bill presenters specifically designed for hospitality businesses to hand over bills securely and stylishly.

Q5: Are bill presenters only for fine dining restaurants?

No. They’re used by cafés, casual dining venues, pubs, hotels, and restaurant groups of all sizes.

🔹 Branding & Customisation

Q6: Can bill presenters be branded with my logo?

Yes. We offer engraving, embossing, and UV printing for logos and designs.

Q7: What file formats do I need to supply?

For best results, send vector files (AI, EPS, PDF). High-resolution PNG or JPG can work too.

Q8: Do you send previews before production?

Yes. We provide digital file previews so you can approve the design before we start production.

Q9: Can you colour-match my branding?

Yes. We offer RAL and Pantone colour matching to ensure consistency.

Q10: Can each bill presenter be personalised with different text?

Yes, we can add unique engraving (e.g., table numbers or staff names), though minimum order quantities apply.

🔹 Hospitality Group Orders

Q11: Do you supply to hotel groups?

Yes, we regularly supply branded bill presenters for hotel chains and hospitality groups.

Q12: Are bulk discounts available for restaurant groups?

Yes. We offer trade pricing for group and bulk orders.

Q13: Do you manage re-orders for large groups?

Yes. We make re-ordering easy – once your design is on file, we can reproduce it quickly.

Q14: Can each location in a group have slightly different branding?

Yes. We can adapt designs to individual outlets within a group while keeping consistent style.

Q15: Do you ship directly to multiple locations?

Yes. We can split deliveries to ship directly to each branch.

🔹 Materials & Styles

Q16: What materials are available?

We offer wood, leather, bonded leather, and eco-friendly options.

Q17: Are wooden bill presenters durable?

Yes. Our handcrafted wooden folders are strong, reusable, and eco-friendly.

Q18: Are leather bill folders suitable for fine dining?

Yes. Leather and bonded leather check holders are classic choices for luxury venues.

Q19: Do you provide eco-friendly options?

Yes. Our wooden and FSC-certified materials are ideal for eco-conscious hospitality.

Q20: Can the interiors be customised too?

Yes. We can add pockets, card slots, or tip inserts to suit your needs.

🔹 Ordering Process

Q21: How do I place an order?

You can email info@customwooddesigns.ie or order online for standard models.

Q22: Do you have a minimum order quantity?

Yes, minimums vary by style, typically starting from 25 units.

Q23: What’s the lead time?

Average production is 3–5 weeks, depending on volume and customisation.

Q24: Can I order a sample before bulk production?

Yes. We can produce a prototype sample for approval.

Q25: Do you require a deposit?

Yes, usually 50% upfront with the balance on delivery.

🔹 Branding Files & Previews

Q26: What happens if I don’t have a vector file?

We can convert or redraw your logo to the correct format.

Q27: Can you include QR codes or NFC tags?

Yes. QR codes, NFC chips, or digital touchpoints can be embedded into the design.

Q28: Will I see how my logo looks on the folder before it’s made?

Yes. We always send a digital mock-up preview for sign-off.

Q29: Do you keep my design on file for re-orders?

Yes, once set up, your artwork is stored for easy reordering.

Q30: Can I supply multiple logo variations?

Yes, we can produce different versions if required, though separate setup fees may apply.

🔹 Shipping & Delivery

Q31: Do you ship outside Ireland?

Yes. We deliver across Ireland, the UK, and Europe, with worldwide shipping on request.

Q32: Can you deliver directly to hospitality groups across multiple countries?

Yes. We work with international clients and can manage logistics.

Q33: How are bill presenters packaged?

They are individually wrapped and securely boxed to avoid damage.

Q34: Do you offer pallet shipping for large orders?

Yes. Palletised shipping is available for big hospitality group orders.

Q35: Are re-orders shipped faster?

Yes. Since designs are stored, re-orders are prioritised for faster turnaround.

🔹 Sustainability & Value

Q36: Are your products eco-friendly?

Yes, we use sustainably sourced wood and offer eco-certified options.

Q37: Why should I choose wooden over plastic bill holders?

Wooden bill presenters are more durable, eco-friendly, and reflect a premium brand image.

Q38: Do you offer recycled materials?

Yes. Bonded leather options use recycled leather fibres, and wood is FSC-certified.

Q39: Can branded bill presenters increase tips?

Yes. Presenting the bill professionally often encourages higher gratuities.

Q40: Do bill presenters really impact customer experience?

Absolutely. They provide privacy, reinforce branding, and leave a lasting final impression on your guests.

📩 Contact us today at info@customwooddesigns.ie or 01-257-3871 for custom branding, file previews, and easy re-orders. Perfect for hotels, restaurant groups, and hospitality venues across Ireland, the UK, and beyond.